Shipping Policy

Shipping Policy

Welcome to Sol Emporium! We're committed to delivering your orders swiftly and safely. Here’s everything you need to know about our shipping policy.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Cutoff Time: Orders placed after 12 PM will be processed the following business day.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Express Shipping: Estimated delivery time is 2-3 business days.
  • Overnight Shipping: Estimated delivery time is 1 business day.

Domestic Shipping

We currently ship to addresses within [Country Name]. For orders within [Country Name], we offer:

  • Standard Shipping: Free on orders over $50. For orders under $50, a flat rate of $5 applies.
  • Express Shipping: A flat rate of $10.
  • Overnight Shipping: A flat rate of $20.

International Shipping

We offer international shipping to [list countries]. Shipping charges for your order will be calculated and displayed at checkout. Please note:

  • Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package through our shipping provider's website.

Shipping Delays

Occasionally, there may be delays due to high order volume, postal service problems, or other factors beyond our control. If there is a significant delay in your order, we will contact you via email or telephone.

Damaged or Lost Packages

  • Damaged Packages: If you receive a damaged package, please contact us immediately with your order number and a photo of the item’s condition. We address these on a case-by-case basis.
  • Lost Packages: If you believe your package is lost, please contact us with your order number. We will work with the shipping carrier to locate your package.